Product & Customization
Can I fully customize my neon sign?
Yes! You can customize the text, font, color, size, and even upload your own logo or design. Each sign is made exactly to your specifications.
Can I preview my design before ordering?
Yes, you’ll be able to see a preview of your design before placing your order. If needed, our team may also share a final design confirmation.
What materials are used?
Our signs are made using high-quality LED neon flex mounted on a durable acrylic backing. They are designed to be long-lasting, safe, and visually stunning.
Safety & Usage
Are LED neon signs safe?
Absolutely. Our LED neon signs are low voltage, do not overheat, and are safe to use in homes, bedrooms, and events.
Does the sign get hot?
No, LED neon stays cool to the touch even after long hours of use.
How long do the signs last?
Our neon signs are built to last over 50,000 hours with proper use.
Can I use it outdoors?
We offer both indoor and outdoor options. Please make sure to select the outdoor version if you plan to use it outside.
Installation & Power
Is installation difficult?
Not at all. Your sign comes ready to hang with a mounting kit. Just plug it in and enjoy.
How is the sign powered?
Our neon signs are powered via a standard plug with a compatible adapter for your region.
Do you provide dimmers or remote controls?
Yes, optional dimmers and remote controls are available for brightness adjustment.
Shipping & Delivery
How long does production take?
Production usually takes 2–5 business days, depending on the complexity of your design.
What is the delivery time?
Delivery typically takes 5–10 business days after production, depending on your location.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Will my sign arrive safely?
Absolutely. Each sign is securely packaged to ensure it arrives in perfect condition.
Returns, Warranty & Support
Do you offer returns or refunds?
Since each sign is custom-made, returns are limited. However, if your product arrives damaged or incorrect, we’ll make it right.
Do you offer a warranty?
Yes, we provide a 1-year warranty covering any manufacturing defects.
What if my sign arrives damaged?
If your sign arrives damaged, contact us within 48 hours with photos, and we’ll arrange a replacement.
Orders & Suppor
Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of placing them. After that, production begins.
How can I contact you?
You can reach us via email or through our contact page. Our support team is always happy to help.
