Shipping Policy

At Crazy Neon Signs, we carefully pack every neon sign to help ensure it reaches you safely and securely. This Shipping Policy explains our delivery process, timelines and important information regarding the shipment of your order.

Order Processing

Each custom neon sign is made according to the approved design and specifications. Because our products are personalised, processing time may vary depending on the size, design complexity and quantity of the order.

Production will begin after the required design details and order confirmation are completed.

Shipping & Delivery

Once your order is ready, it will be securely packed and dispatched through a suitable courier or logistics partner.

Delivery timelines may vary based on:

  • Product size and design
  • Order quantity
  • Delivery location
  • Courier availability
  • Public holidays and weekends
  • Weather or other unforeseen circumstances

Estimated delivery timelines will be communicated based on your order and delivery location.

Packaging

Every neon sign is packed with appropriate protective materials to minimise the risk of damage during transportation. Larger or more delicate signs may require additional protective packaging.

Customers should inspect the package carefully at the time of delivery.

Damaged Package or Product

If your package appears visibly damaged when delivered, please document the condition with photographs or video before opening it.

If the product is damaged during transit, contact Crazy Neon Signs as soon as possible with:

  • Order details
  • Photographs of the outer packaging
  • Photographs/videos of the damaged product
  • Any other relevant information requested by our team

This information may be required to assess the issue and coordinate an appropriate resolution.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN/ZIP code
  • Contact number

Incorrect or incomplete address details may result in delivery delays or additional shipping requirements.

Delivery Attempts

Courier partners may make multiple delivery attempts depending on their service policies. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the shipment is refused, additional charges or reshipping requirements may apply.

Delayed Deliveries

While we aim to meet the estimated delivery timeline, delays may occur due to courier operations, weather conditions, transportation disruptions, public holidays, high-demand periods or circumstances beyond our control.

We will provide reasonable assistance in tracking delayed shipments.

Custom & Personalised Orders

Since neon signs are custom-made products, production and shipping timelines may differ from standard ready-to-ship products. Please consider the production time along with the shipping time when planning your order for a specific event or occasion.

We recommend placing event-related orders sufficiently in advance.

International Shipping

International shipping availability, charges, customs duties, taxes and delivery timelines may vary depending on the destination country and order requirements. Any applicable customs duties, import taxes or local charges may be the responsibility of the customer unless otherwise stated.

Shipping Charges

Shipping charges may depend on the product size, weight, quantity, packaging requirements and delivery location. Applicable shipping charges will be communicated or displayed during the ordering process.

Important Note

Delivery timelines are estimates and are not guaranteed unless specifically confirmed in writing for your order. Crazy Neon Signs is not responsible for delays caused by circumstances beyond our reasonable control.

For any shipping-related questions or assistance with your order, please contact our team.

Crazy Neon Signs – Carefully Made. Safely Packed. Delivered with Care.