Warranty
Our Commitment to Quality
At Crazy Neon Signs, we take pride in creating custom neon signs designed to deliver a vibrant and reliable lighting experience. Every sign is carefully produced and checked before it reaches you.
Our warranty is designed to provide peace of mind and support in the unlikely event of a manufacturing or electrical issue.
Warranty Coverage
Our warranty covers eligible manufacturing defects and electrical faults that occur during normal and intended use of the neon sign.
Depending on the nature of the issue, the warranty may cover:
- LED neon lighting defects
- Manufacturing-related faults
- Electrical component failures
- Wiring or connection issues caused during manufacturing
- Defects in workmanship
Warranty coverage is subject to inspection and verification by Crazy Neon Signs.
What Is Not Covered
The warranty does not cover damage caused by improper use, accidents or external factors, including:
- Physical damage or breakage
- Accidental drops or impacts
- Incorrect installation or modification
- Damage caused by water or excessive moisture
- Power fluctuations or electrical issues outside the sign
- Damage caused by unauthorised repairs
- Normal wear and tear
- Damage caused by misuse or negligence
- Changes made to the sign after delivery
For outdoor installations, the sign must be used according to the recommended installation and environmental requirements.
Installation & Handling
Proper installation and handling are important for the safe and reliable operation of your neon sign.
We recommend:
- Following the provided installation instructions
- Using suitable electrical connections
- Keeping the sign away from water unless specifically designed for outdoor use
- Avoiding unnecessary bending, impact or modification
- Using professional installation for larger or complex signs
Any unauthorised modification or repair may affect warranty eligibility.
How to Make a Warranty Claim
If you experience an issue with your neon sign, please contact Crazy Neon Signs with:
- Order or invoice details
- A description of the issue
- Clear photos or videos showing the problem
- Installation details, if relevant
Our team will review the information and may request additional details or arrange an inspection where required.
Warranty Assessment
Once a warranty claim is received, our team will assess the reported issue to determine whether it is covered under the applicable warranty terms.
If the issue is confirmed as a manufacturing or eligible electrical defect, we may provide an appropriate solution such as repair, replacement of the affected component or replacement of the sign, depending on the nature of the issue and availability.
Important Information
Warranty terms may vary depending on the product, order, installation conditions and specific warranty provided at the time of purchase.
The warranty applies only to the original purchaser and is subject to the terms provided with the order.
For complete warranty coverage applicable to your specific purchase, please refer to your invoice, order confirmation or warranty documentation.
Need Warranty Support?
We're here to help if you experience an issue with your Crazy Neon Sign.
Contact Crazy Neon Signs
Please contact our team with your order details and information about the issue. We'll review your request and guide you through the next steps.
Crazy Neon Signs – Quality That Glows.
